1. Warranty Cover
Humless provides a Limited Warranty on all battery products for 10 Years or 4,000 cycles subject to the terms outlined in the warranty. This warranty is only applicable if the Product's Originally installed Location is within the SADEC region and the Warranteed Products are purchased from an authorized reseller, distributor, or Humless itself.
2. Warranty Exclusions and Limitations:
The following exclusions and limitations apply to the warranty for the Humless 5.1
LifePo4 battery, and will void the warranty if they occur:
Misuse and/or abuse, negligence, or accident, including but not limited to
Exceeding the design limits of the product, such as:
4.1. Discharging batteries to a voltage level below the 100% Depth of Discharge (DOD) as reported by the batteries.
4.2. Use as a component part of another Product or system by another manufacturer if the damage to the Product was caused by the other manufacturer’s Product is also excluded, as well as damage caused by the defacing, altering, or removal of the original identification markings (trademark, serial number, QR code etc).
4.3. Using oversized inverters
4.4. Exceeding the maximum charge current of 100A
4.5. Exceeding the maximum discharge current of 100A
4.6. Incorrect installation relative to the standard power supply
4.7. Insufficient airflow around the battery
4.8. Loose terminal connections
4.9. Under-sized cabling
4.10. Mismatched cable sizes or lengths
4.11. Incorrect wire connections
4.12. The workmanship performed by any person or firm installing the Product(s) is not covered, nor are the costs of mileage, travel expenses, installation, removal, shipping, reinstallation, or software update-related costs.
4.13. Incorrect polarity connections
4.14. Failure to properly maintain the product
4.15. Exposure to temperatures above 47C or below -10C
4.16. The Product not being operated for any period of 3 months or more
In addition, the warranty does not cover damage incurred whilst handling, including damage caused during shipment, Force majeure or any damage as a result of power surges, lightning, fire, flood, vermin, accident, the action of third parties, direct exposure to water, or other events beyond Humless’s reasonable control or not arising from normal operating conditions.
Compensation for damages related to loss of power Production or business operation or any expenses incurred by the customer towards repair, removal and/or replacement of the Product (including but not limited to labor, transportation, and temporary power) is not covered.
3. Return Merchandise Authorization (RMA) procedure
If you experience issues with your Humless Product, the company or its authorized representative will first try to troubleshoot the problem at the Original Use Location where the Product was used to determine if there is a defect. If it is determined that warranty service is needed, their Technical Services team will help you obtain a Return Material Authorization (RMA) number and guide you on how to submit the RMA request through support@humlessafrica.co.za.
Get in touch with Humless Technical Services in writing at support@humlessafrica.co.za during the Limited Warranty Period and provide the following information (at a minimum) in your communication:
4.1. Provide proof of date and place of purchase, which should be in the form of a copy of the purchase invoice.
4.2. Product model number(s) and serial number(s)
4.3. Date of Product commissioning and installation.
4.4. Photos of the individual Product(s) and the overall system installation
4.5. Battery wiring details, including:
Battery cables’ gauge
Battery cables’ length
DC busbars’ make/model/rating DC terminals’ torque specifications
4.6. *A copy of the battery installation registration document.
4.7. Address where the Product(s) are located
4.8. Description of the problem
4.9. Resolutions attempted and by whom.
We recommend that End Users use a tracking service for their protection. Clearly mark the exterior of the shipping container/packaging with the RMA number provided by Humless.
Once you return a Product, you acknowledge and agree that Humless will assume ownership of the Product upon its receipt. If your claim is covered by this Limited Warranty, Humless will bear the cost of shipping the repaired or replacement Warrantied Product to you, or to your authorized installer, at the Original Use Location.
If Humless determines that the returned Warranteed Product is not defective, or if it is returned without a valid RMA, Humless may refuse it and return it to you at your own cost (which must be prepaid), or hold it for 30 days for you to collect, after which it may be disposed of at Humless' sole discretion without any further liability or obligation to you as the End User.
After receiving a return and examining it, Humless will inform either the End User or the authorized installer that the returned Warranteed Product has been received. In the event that Technical Services determines that the Humless Product(s) were damaged under conditions that are not covered by this Limited Warranty after receiving them, Humless has the right to issue an invoice for the replacement Product.
The Product may be shipped to Humless Technical Services for further evaluation at the customer’s discretion and expense as part of a Root Cause Analysis (RCA). The upfront fee for this RCA is a fee equivalent to the cost for safe disposal plus a 15% administration fee.
Any costs relating to the safe disposal of materials will be for the account of the End User.
Humless Africa contact details:
Contact numbers: 076 8908107 / 082 551 6000
Address:49 Banghoek Cresent, N4 Industrial Park, The Willows, Pretoria, South Africa
www.humlessafrica.co.za
